Help & information

Accessibility

Use the website with a keyboard, a smaller screen or settings that suit your needs.

Our aim

We aim for an accessible experience, using WCAG 2.2 Level AA as a design reference. This page is not a conformance certification; a full audit with assistive technologies is still needed.

Navigate at your pace

A skip link leads to the main content. Links, buttons and frequently asked questions work with a keyboard and visible focus. The site adapts to smaller screens and zoom. Animations respect your device’s reduced motion preference.

Languages, images and downloads

Pages are available in French, English and Arabic, with right-to-left reading for Arabic. Original app screenshots show a French interface; essential explanations also appear as page text. Store buttons provide an alternative to QR codes.

Scope and limitations

This information covers the public website. It is not an audit of the mobile apps, external stores or the full sign-in flow. If a step prevents you from continuing, describe the page, device and, if possible, the assistive technology you use.

Report a barrier

You can report an access difficulty through Rani Jay or Rani Jay Pro support. Do not send passwords or medical documents.

See support options