Contact support in the app
Open your profile, then the support area to create a request. Include the app you use, the problem and the job reference if available. You can follow your conversation with the team there.
Sign-in and SMS codes
Check your number and +213 country code, your connection and SMS reception. Use the latest code received. Never share a sign-in code or password in a support request.
Jobs, applications or credits
For a posted request, application, top-up or messaging issue, keep the reference and date of the operation. Only attach what is needed and hide other people’s personal information.
Report a problem
Use in-app support to report a profile, content or abusive behaviour, or to challenge an account decision. Describe what happened and identify the job involved. In immediate danger, contact local emergency services; Rani Jay is not an emergency service.
Your data and account
For access, correction or data deletion, state the type of request in support. Account deletion also has a web flow that verifies your identity through sign-in.
Open account deletion